Terms of Use

The agreement

These Terms of Use ("Terms") govern your use of Wanderlore at https://playwanderlore.quest and of the apps we publish, including Wanderlore, Wanderlore Partner. Wanderlore is operated by Wanderlore LLC ("we", "us"). By creating an account, making a purchase or otherwise using Wanderlore, you agree to these Terms. If you do not agree, do not use it.

How we collect and use personal information is described in our Privacy Policy.

Who may use Wanderlore

You must be at least 13 years old to use Wanderlore. If you are under the age of majority where you live, use it only with the permission of a parent or guardian, who agrees to these Terms for you.

Your account

Give accurate information when you create an account, and keep your sign-in details to yourself. You are responsible for what happens under your account; tell us at [email protected] if you think someone else has used it.

You can delete your account from inside the Wanderlore player or partner app, in your account settings (for a player, this also removes your conversations with Alim, your walks and the calls left on your account, and cancels a Wayfinder subscription paid by card; a subscription bought through the App Store or Google Play is not cancelled, so cancel it in the store as well. For a business, this also cancels an Explorer Listing paid by card and removes your place claims, business profile, photos, flyers, notes, offers and events; the places themselves stay on the map, unclaimed).

Your licence to use our apps

We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to install and use our apps on devices that you own or control, as the rules of the store you got them from permit. You may not rent, lease, lend, sell, redistribute or sublicense the apps, or copy, decompile, reverse-engineer or disassemble them or try to derive their source code, except where the law allows it despite this limit. Updates to the apps are covered by these Terms.

What belongs to us

Wanderlore, its software, design, text and graphics belong to Wanderlore LLC or its licensors and are protected by law. Apart from what you create, and the licence these Terms give you, using Wanderlore gives you no rights in it.

What you create

You keep ownership of what you create in Wanderlore: your observations, Pages, photographs, quests and the events you post. You give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, display and process it as needed to run Wanderlore for you, and, for what you choose to publish (such as your display name, an authored quest or an event you post), to show it to other people. The licence ends when you delete the content or your account, except for what the law requires us to keep and copies other people already received.

Share only what you have the right to share.

Acceptable use

Do not use Wanderlore to:

• break the law, or help anyone else break it;
• post anything unlawful, harassing, hateful, sexually explicit, misleading or that infringes someone else's rights;
• impersonate anyone, or misrepresent who you are or who you speak for;
• interfere with Wanderlore, its security or other people's use of it, or access it by automated means we have not allowed;
• collect other people's information without their permission;
• post events that are not real;
• use a display name that is offensive or misleading.

We may remove content, and suspend or close accounts, that break these Terms. You can report content to us, and a person reviews each report.

AI features

Alim, Wanderlore's guide, writes its readings with an AI model. What an AI model writes can be wrong, incomplete or out of date. It is for information and enjoyment, not professional advice; check anything important with a reliable source. What we send to AI providers, and what they keep, is set out in the AI providers section of our Privacy Policy.

Paid plans and purchases

• Wayfinder — Wanderlore's monthly subscription for players. Each billing period it gives your account 100 Alim calls and the Wayfinder tools described in the app; unused calls do not roll over to the next period. Sold on the web by card, in our apps through the App Store and in our Android apps through Google Play; renews each month.
• Call packs — one-time packs of 50 or 100 Alim calls for a player account. Sold on the web by card, in our apps through the App Store and in our Android apps through Google Play; is bought once and does not renew.
• Explorer Listing — a monthly plan for a business, for one place it has claimed on Wanderlore, with the tools described in the Wanderlore Partner app. Sold on the web by card; renews each month.

Payment. A purchase made through the App Store is charged to your Apple Account when you confirm it. A purchase made through Google Play is charged to your Google Play account when you confirm it. A purchase made on the web is charged to your card by our payment processor, Stripe; we do not receive your full card details.

Automatic renewal. A subscription renews automatically at the end of each period, at the price then in effect, until you cancel it. For a subscription bought through the App Store, auto-renewal must be turned off at least 24 hours before the end of the current period, and your Apple Account is charged for the renewal within the 24 hours before the current period ends. A subscription bought through Google Play renews unless you cancel it before the end of the current period. A card subscription renews unless you cancel it before the end of the current period.

Managing and cancelling. Manage or cancel an App Store subscription on your iPhone, iPad or Mac in Settings › your Apple Account › Subscriptions, or in your App Store account settings. Manage or cancel a Google Play subscription in Google Play › Payments & subscriptions › Subscriptions. Cancelling a store subscription stops future renewals; it stays active until the end of the period you have paid for. To manage or cancel a card subscription, use Manage subscription in the Wanderlore app's settings, or Manage billing in the Wanderlore Partner app; both open Stripe's billing page, where you can cancel. Deleting your Wanderlore account does not cancel a store subscription: cancel it in the store as well.

Price changes. If the price of a subscription changes, you are told in advance as the store you subscribed through or our payment processor requires, and where their rules require it you are asked to agree to the new price before it applies.

Call packs. Purchased calls never expire. They belong to the Wanderlore account that bought them, cannot be transferred or exchanged for cash, and end when that account is deleted.

Refunds. Refunds of App Store purchases are decided by Apple and refunds of Google Play purchases by Google, under their own policies; ask them through the store. Except where the law requires otherwise, card payments are not refundable. If you think a card charge is wrong, contact us at [email protected]. Nothing in these Terms takes away a refund the law gives you.

A purchase is credited to the Wanderlore account that was signed in when you made it. A store account's subscription can belong to only one Wanderlore account at a time. Family Sharing is not available for any Wanderlore purchase.

If you ask Apple for a refund of a Wanderlore purchase, you agree that we may tell Apple how much of the purchase you used, so that Apple can decide the request. If a refund is granted, the calls or plan it paid for are removed from your account.

The App Store and Google Play

If you got one of our apps from Apple's App Store, your licence to use it is also governed by Apple's Licensed Application End User License Agreement (the "Standard EULA"), which is part of these Terms by reference. Where the two conflict about your licence to the app, the Standard EULA governs. For an app from the App Store:

• These Terms are between you and Wanderlore LLC only, not Apple. Wanderlore LLC, not Apple, is solely responsible for the app and its content.
• Your licence is a non-transferable licence to use the app on Apple-branded products that you own or control, as the Usage Rules in Apple's Media Services Terms and Conditions permit, including use by other accounts associated with you through Family Sharing or volume purchasing where the app offers it.
• Wanderlore LLC is solely responsible for maintenance and support of the app. Apple has no obligation to provide any maintenance or support for it.
• If the app fails to conform to any warranty that applies to it, you may notify Apple, and Apple will refund the purchase price, if any, that you paid for the app. To the maximum extent the law allows, Apple has no other warranty obligation for the app, and any other claim, loss, liability, damage, cost or expense from a failure to conform to a warranty is Wanderlore LLC's responsibility to the extent these Terms do not disclaim it.
• Wanderlore LLC, not Apple, is responsible for addressing any claim by you or a third party relating to the app or your possession or use of it, including product liability claims, any claim that the app fails to conform to a legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
• If a third party claims that the app or your possession and use of it infringes their intellectual property rights, Wanderlore LLC, not Apple, is solely responsible for the investigation, defence, settlement and discharge of that claim.
• You represent that you are not located in a country that is subject to a United States Government embargo, or that the United States Government has designated as a "terrorist supporting" country, and that you are not on any United States Government list of prohibited or restricted parties.
• You must comply with any third-party terms that apply when you use the app, such as your wireless data service agreement.
• Questions, complaints or claims about the app go to Wanderlore LLC at [email protected].
• Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and when you accept them, Apple will have the right (and will be deemed to have accepted the right) to enforce them against you as a third-party beneficiary.

If you got one of our apps from Google Play, your use of Google Play and purchases made through it are also governed by the Google Play Terms of Service. These Terms are between you and Wanderlore LLC, not Google.

Ending your use

You may stop using Wanderlore at any time, and delete your account as described above. We may suspend or end your access if you break these Terms, if the law requires it, or if we stop offering Wanderlore. The sections on what belongs to us, disclaimers, limits of liability and governing law continue to apply after your access ends.

Disclaimers

Wanderlore is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement, and we do not promise that Wanderlore will be uninterrupted or free of errors. Some places do not allow these exclusions, so they apply to you only as far as the law allows.

Limits of liability

To the fullest extent the law allows, Wanderlore LLC is not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of data, profits or goodwill, arising from your use of Wanderlore, and our total liability for any claim relating to Wanderlore is limited to the amount, if any, you paid for Wanderlore in the twelve months before the claim. Some places do not allow these limits, so they apply to you only as far as the law allows.

Governing law

These Terms do not choose the law of any particular place. Which law applies to a dispute is decided by the ordinary rules of the place where it is heard. Nothing in these Terms takes away a protection that the consumer law of the place where you live gives you.

Places, events and listings

Places, events and listings in Wanderlore may come from other players, from businesses and from public sources. We do not guarantee that they are accurate or that an event will happen as listed; check important details with the place or the organiser.

Exploring safely

When you explore, you are responsible for your own safety. Obey the law and posted rules, respect private property, and do not use Wanderlore in a way that distracts you while driving or puts you or others at risk.

Changes to these Terms

We may change these Terms. When we do, we post the new version here with a new effective date, and where a change materially affects you, we will tell you in the app before it takes effect. If you keep using Wanderlore after a change takes effect, you accept the new Terms.

Contact

Wanderlore LLC
[email protected]